ISO 9001 & ISO/TS 16949 |
4.0 Quality Management System |
5.0 Management Responsibility |
6.0 Resource Management |
7.0 Product Realization |
8.0 Measurement Analysis Improvement |
ISO 9001:2000 and ISO/TS 16949:2002
Description of 5.0 Management Responsibility
Description
There must be a commitment to the establishment of quality policy, planning and objectives as well as meeting customer requirements. There should be measurable and quantifiable improvement targets and supporting data.
Sub Clauses
5.1 Management commitment
5.2 Customer focus
5.3 Business/quality policy
5.4 Planning
5.5 Responsibility, authority, and communication
5.6 Management review
EwQMS® Modules
Below are the Enterprise-wide Quality Management System® modules which address this clause of the standard:
BOSS - Managing customer expectations, customer satisfaction.
5.1 - 5.4
HR Pro - satisfaction surveys. 5.5
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Spring 2008 Navigator Newsletter |
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EwQMS® Multimedia Overview |
Training & Consulting |
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