ISO 9001:2000 and ISO/TS 16949:2002
Description of 8.0 Measurement Analysis Improvement

Description
Measurement, Analysis and Improvement: These are required for 'continual improvement' as it is an explicit requirement of ISO 9000:2000. Customer satisfaction must be measured. Measurements are also extended to the system, processes, and product or services. Improvement actions have to be initiated as and when necessary.

Subclauses
8.1 General (Planning of monitoring and measurement)
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement

EwQMS® Modules
Below are the Enterprise-wide Quality Management System® modules which address this clause of the standard:
BOSS - Managing customer expectations, customer satisfaction, continual improvement, and data analysis. 
5.1 - 5.4, 6.1, 8.2.3, 8.4, 8.5
Document Pro - Document management. 4.2, 7.4, 7.5, 8.5.2, 8.5.3
MSA Pro - Calibration and measurement systems analyses. 7.6, 8.4
Audit Pro - Internal and external audit function with a focus on process improvement. 7.4, 8.2.2
HR Pro - Human performance management functions, competency, training management and satisfaction surveys. 
5.5 6.2, 6.4, 8.2.1

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