ISO 9001:2000 and ISO/TS 16949:2002
Description of 4.0 Quality Management System

Description
ISO 9001:2000 specifies the requirements for a quality management system where an organization:

• Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and

• Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

The standard recognizes that the word "product" applies to services, processed material, hardware and software intended for, or required by your customer.

Subclauses
4.1 General Requirements
4.2 Documentation Requirements

EwQMS® Modules
Below are the Enterprise-wide Quality Management System® modules which address this clause of the standard:

Process Pro - building the process model, review of process metrics and managing process variation. 4.1, 4.2
Document Pro - document management. 4.2

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