BOSS - Continual Improvement & KPI Management Software

BOSS software meets IATF 16949, AS9145, ISO 13485, and ISO 9001 requirements, so you can track quality and customer-satisfaction metrics under one platform. It pulls audit and compliance data directly from ERP, MES, or other quality systems, while still allowing manual data entry or Excel uploads for ad hoc records. This ensures you capture every relevant data point for audits and management reviews.

The BOSS operating system offers executive dashboards that display key metrics, such as cycle times, defect rates, and audit scores, so you can spot trends and drive continual improvement at a glance. Dashboards are built using data pulled from other systems or uploaded via Excel, and they’re designed to be intuitive so managers can customize views quickly. During management meetings, teams review these dashboards, assign action items, and track follow-up tasks directly within BOSS.

Under “Measure Customer Satisfaction,” BOSS logs survey and audit results, then scores them against ISO 9001:2015 and IATF 16949:2016 standards to track trends and highlight areas for improvement. You can import customer feedback from CRM or survey tools, enter results manually, or upload compiled Excel sheets. Results feed into the same dashboards used in review meetings, making it easy to assign follow-up actions and monitor progress.

This business performance management software includes a built-in BI platform where you can build, measure, and review defined KPIs in real time, with charts and scorecards that update as new data arrives. You can pull data directly from ERP or other data sources, enter data manually, or import via Excel to ensure every metric is captured. During management meetings, teams review these dashboards, assign or update action items, and track follow-ups, all within the same interface.