Problem Solver Software for Corrective and Preventive Action (CAPA)

Introduction to Problem Solver Software

Problem solving software allows companies to address business problems. This software is an incredibly powerful tool designed to serve as a single repository for all internal and external problem management.

There are various problem-solving methodologies and tools that help identify root causes. Designing problem-solving software provides all these tools to assist in getting to the root of the problem.

Problem solving software is developed based on the CQI20 standard and is compliant with other standard as follows:

  • ISO 9001:2015
  • IATF 16949
  • Aerospace AS9145
  • ISO 13485
  • ISO 14001
  • ISO 45001
  • FSSC 22000
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Features and Benefits (Problem Solver Software)

Manage Problems and Incidents

  • Problem solving software is an effective problem solving tool that allows you to standardize the problem management workflow.

Track Closure of Investigations

  • Define timelines and metrics for problem resolution from the problem itself to containment, correction, corrective action, and reporting all the way to closure.

Problem Solving Approaches

  • Respond to customers in preferred formats, including 8D, 7D, FRA/PRR/PSD, CAR, L0, Advanced CAR, or “Just-do-it” formats defined by the customer. There are many versions of 8D available to support your 8D formats.

Problem Solving Tools

  • Utilize 5Why, Is/Is Not, 5W2H, Cause and Effect Diagram (Ishikawa/Fishbone) seamlessly.

Linkage to FMEA

  • Connect 8D/Problem Solving to FMEA, linking detection to prevention.

Supplier Corrective Action

  • Empower suppliers to complete supplier corrective action.

Escalation to Closure

  • Ensure escalation to ensure effective closure.
Audit Pro Management Software

Use Cases

  • Problem Solving Management by Mobility: Implement the mobile app Problem Solving. Users can create new concerns directly from shop floors on the go, even in offline mode, ensuring flexibility and enabling real-time data collection. Problem Solving is available in the Google Play Store (Android) and Apple App Store (iOS).
  • Comprehensive Compliance: Use Problem Solver to ensure alignment with various standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001, CQI 20 and more. Ensure your organization adheres to these standards through robust processes for problem solving management.
  • Supplier Problem Management: Use Problem Solver for Supplier Problem Management. Using Problem Solver will offer you to have a real-time reporting, enabling organizations to make informed decisions about their supply chain partnerships.

Use Cases

  • Saving resources: Using Problem Solving Management software you’ll save resources through improved efficiency and well-structured implemented processes. By resources, we mean all the things involved in the process to achieve the desired results. The EWQIMS system reduced the time needed to solve and close an issue and the paper usage by 100% compared to the previous system. All the issues can be managed in one single place.
  • Management of all types of issues: Using Problem Solver software, can be defined approaches for various scale of problems (e.g., current manufacturing issues, customer claims, audit findings, field failure, supplier issues …) and various types - quality assurance (external and internal), environmental, and health and safety issues.
  • Real-time reporting: The various reports updated in real-time allowed managers to plan future improvements based on the reporting tool built into the software, supported by the easy-to-use dashboard. The occurrence of the problem for other sites can be avoided by the lesson learned that can be shared in real-time with all the company’s sites.


Using the software can be defined approaches for various types and scale of problems (e.g., current manufacturing issues, customer claims, audit findings, field failure, supplier issues, etc.)

There are different practical Problem-Solving Tools to address daily to complex issues, like 5 Whys, Fish-bone, 5W and 2Hs, Is – Is not analyze, 8D report.

Through the use of software, templates can be created and adapted exactly to the unique needs of the organization, far exceeding the capabilities of standard products.

Saving resources through improved efficiency or well-structured processes is what we aim for by using software. By resources, we mean all the things involved in the process to achieve the desired results.

The Problem Solving software is developed based on the CQI20 standard and is compliant with other standards as ISO, IATF 16949, AS9145, etc.

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